Privacy Policy

1. Introduction

West Coast Kitchen ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at westcoastkitchen.ca and use our services. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

2. Information We Collect

We may collect the following types of personal information:

Account Information: When you sign in with Google, we receive your name and email address to create your account.
Order Information: When you make a purchase through our Shopify-powered store, we collect your name, email, shipping address, and payment details. Payment processing is handled securely by Shopify — we do not store your credit card information.
Communication Data: If you contact us or use our AI chat assistant, we may collect the content of your messages to provide support and improve our service.
Usage Data: We collect anonymized analytics data (pages visited, referral source) through Vercel Analytics to understand how visitors use our site.

3. How We Use Your Information

Process and fulfill your orders
Manage your account and preferences
Respond to your inquiries and provide customer support
Improve our website, products, and services
Send order confirmations and shipping updates
Comply with legal obligations

4. Third-Party Services

We use the following third-party services that may process your data:

Shopify: Powers our online store, processes orders and payments.
Supabase: Hosts our database for account management and customer preferences.
Google (OAuth): Provides sign-in authentication.
OpenAI: Powers our AI chat assistant. Chat messages may be processed by OpenAI to generate responses. We do not use chat data to train AI models.
Vercel: Hosts our website and provides anonymized analytics.

Each of these services has their own privacy policy governing their use of your data.

5. Cookies and Tracking

We use essential cookies to maintain your shopping cart session and authentication state. We use Vercel Analytics for anonymized usage data — this does not use cookies or track individual users. We do not use advertising cookies or sell your data to advertisers.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your account and associated data at any time by contacting us.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encrypted connections (HTTPS), secure authentication, and access controls. However, no method of transmission over the Internet is 100% secure.

8. Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent for the collection or use of your information
Request deletion of your personal information
File a complaint with the Office of the Privacy Commissioner of Canada

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at info@westcoastkitchen.ca.